With 2fa turned off, we could login to her google account on the new phone and have the fi support team activate her line there. Once we went through that workflow, we were in her account settings, and were able to turn off 2fa. However, it finally worked when we tried the "forgot email?" link on - they asked for her recovery email address, the name she used on her google account, and her google account password (all things which we thankfully had access to). She got a verification code at her hotmail email address but it still didn't allow her to login to her google account, it just sent her yet another one of those "we’ll send a link to sign in to your account in 48 hours" emails. Google Password Manager securely saves your passwords and helps you sign in faster with Android and Chrome, while Sign in with Google allows users to sign in to a site or app using their Google Account. However, nothing worked when we went through the account recovery process at. In addition to one-time codes from Authenticator, Google has long been driving multiple options for secure authentication across the web. Click on Show Codes to get your ten backup codes for your Google account. She still had her gmail password and access to a hotmail email address which she'd set as her recovery email address for her gmail. Should you have issues retrieving the verification code, you can always use the backup codes that will be generated upon setting up the 2-step verification. Scroll down to Backup Codes and click on Show Codes. In our endless searching of ways to get out of this, it sounds like some people inadvertently lost their google account when they switched their phone numbers, but it's particularly dangerous for google fi users since your phone number is completely dependent on access to your google account. Especially given google seems to have force-converted her to using 2-step verification back in 2021, but didn't force her to generate backup codes when they did that. After you finish your recovery, you might notice that your personal Microsoft. To restore lost access using a Cloudflare backup code: Retrieve the backup code from where you stored it. When setting up 2FA, you should have saved your backup codes in a secure location. Yes, in retrospect, she should have generated backup codes for 2fa and had a physical security key and so on, but we (and I'm sure many others) were unaware of all that. On your mobile device, open the Authenticator app, and select Begin recovery. Refer to Google’s documentation to transfer Google Authenticator codes from one Android device to another. Losing her phone almost resulted in her losing her google account and her phone number, each of which she's had for 15+ years. My wife's phone was stolen and therefore she couldn't receive two-factor authentication codes for signing into her google account, and therefore she couldn't switch to a new phone. We narrowly averted a disaster others have posted about here, so we wanted to post our story in case it helps others.
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